911911

Help those in need, serve those who protect and protect those who serve.


Mission Statement

As the first link in the chain of Public Safety, it is our mission to provide courteous, reliable and professional service to the citizens and visitors of Horry County. We will support all Public Safety agencies with superior communications services through the use of state-of-the-art equipment, effective ongoing training, caring and dedicated employees and by actively seeking ways to improve. To provide our citizens and visitors with a reliable, state-of-the-art, Enhanced 9-1-1 system, manned by well‑trained, courteous call-takers. We will provide timely, lifesaving assistance in all emergencies. We will handle non-emergency calls efficiently and provide accurate information to internal and external callers. We will make timely and accurate changes to the telephone database.

Functions

Assist all citizens and visitors by answering emergency and non-emergency calls, dispatching Horry County Police, Atlantic Beach Police, Aynor Police, Briarcliff Acres Police, Conway Police, Loris Police, Conway Fire Rescue, Surfside Fire Rescue, Loris Fire Rescue, Horry County Fire Rescue, Horry County Sheriff and maintaining records. Provide medical pre-arrival instructions to assist callers in giving help to the sick and injured before medical personnel arrive.

We receive and dispatch calls to Environmental Services officers for issues with domesticated animals, as well as calls for a Litter Control officer. Both of these divisions are under the authority of the Horry County Police Dept.

Freedom of Information Act (FOIA)

Request a radio traffic, telephone call, or computer aided dispatch report by completing the 911 Tape Request Form.

Return the completed form to:Horry County Public Information Office
P.O. box 1236
Conway, SC 29528

Employment Qualifications

  1. Must have a High School Diploma or GED
  2. Experience in telecommunications, public safety or related field preferred, but not required
  3. Pass a criminal background investigation

Employee Training and Requirements

  1. National Crime Information Center Certification
  2. South Carolina Criminal Justice Academy E-9-1-1 Telecommunicator Specialist Training
  3. Certifications from the International Academy of Emergency Dispatch in the following areas:PowerPhone Emergency Medical Dispatch Training
    1. Emergency Telecommunications
    2. Emergency Fire Dispatch
    3. Emergency Medical Dispatch
    4. Emergency Police Dispatch
  4. Mandatory in-service training
  5. Various local and regional training opportunities
  6. CPR

Frequently Asked Questions

Why are you asking me so many questions?
To determine the level and number of responders needed, assure prompt arrival of emergency personnel and advise responders of potentially hazardous situations. Staying on the line with the call taker does not delay the response. Another person, a dispatcher is sending the appropriate help and additional information is relayed to them by radio while they are on the way.
How long will it take for an officer to arrive?
It is very difficult to estimate because emergency calls must take priority over non-emergency calls. It also depends on how far away the officer is and if he is busy with a prior call.
Don't you already have my address?
Yes, but we must make sure our information is correct to make sure help arrives as soon as possible.

Common Terms

Automatic Location Identification - ALI
Automatic Location Identification provides for an address display of the subscriber calling 911.
Automatic Number Identification - ANI
Automatic Number Identification corresponds to the subscriber's seven digit telephone number. The ANI displays at the PSAP on the digital ANI display console
Association of Public-Safety Communications Officials - APCO
Automatic Number Identification corresponds to the subscriber's seven digit telephone number. The ANI displays at the PSAP on the digital ANI display console.
ESI net – Emergency Service Internet
A public safety grade Internet connection.
National Crime Information Computer - NCIC
The FBI National Crime Information Center (NCIC) 2000 is a nationwide information system dedicated to serving and supporting criminal justice agencies -- local, state, and federal -- in their mission to uphold the law and protect the public. This information is for law enforcement use only.
National Emergency Number Association - NENA
The Emergency Number Association (NENA) is an organization whose mission it is to foster the technological advancement, availability, and implementation of a universal emergency telephone number system. One of NENA's main functions is to grade the quality of the 9-1-1 (the Universal Emergency Number since 1968) services that exist throughout the United States of America
Public Safety Answering Point - PSAP
Public Safety Answering Point (PSAP) is a call center responsible for answering calls to an emergency telephone number for police, firefighting, and ambulance services.

Achievements

Text-to-911

Awards and Recognition

Award

Horry County 911 Voted Best in the State

Conway, South Carolina - Horry County 911 was selected as the 2009 South Carolina "Communications Center of the Year" at the SC APCO/NENA Conference (Association of Public-Safety Communications Officials-International/National Emergency Number Association).This is an annual conference sponsored by the two professional organizations that represent dispatchers, technicians, supervisors, trainers and managers from 911 centers, police, fire, ambulance and consolidated communications centers from all areas of the state. The award was presented at the brunch during the conference on Friday, October 30, 2009.

 
  • Parkway Community Baptist Church: Recognition of Service to our Community. "9-1-1 Sunday" October 14, 2007
  • Salvation Army: Certificate of Appreciation. September 10, 2006
  • APCO/NENA: Communication Center of the Year. November 5, 2004
  • APCO/NENA: Team 911 Award, Honorable Mention. October 24, 2003
  • National Weather Service: Public Service Award. September 26, 2001
  • Horry County Rescue Squad: For all Services and Assistance Rendered to Us. 1990
  • Fire Rescue Station 17 Mt. Vernon Volunteers: Appreciation for your Hard Work and Dedication.

Interesting Facts

  • Horry County 911 Communications is a consolidated center that answers all 911 calls in the county and dispatches police, fire and ambulance calls for all county public safety agencies, as well as Atlantic Beach Police, Aynor Police, Briarcliffe Acres Police, Conway Fire Rescue, Surfside Fire Rescue and the volunteer rescue squads.
  • The Communications Center is here to provide help to all citizens and visitors to our area. All 9-1-1 calls made in Horry County are answered by the Horry County 9-1-1 Center. We dispatch for a number of Law Enforcement (Atlantic Beach, Aynor, County Police and County Sheriff) and Fire Rescue (Conway, Surfside, and County) departments. If the caller is in need of the services of the South Carolina Highway Patrol, any of the city police or fire departments, or any other emergency agency, we immediately transfer the call to them.
  • In Fiscal Year 2019 (July 2018 through June 2019), Horry County 911 received a total of 515,194 calls, 502,680 NCIC transactions, and 3,168,509 radio transmissions. HC911 receives 1 call per minute, 1 NCIC transaction per minute, and 9 radio transmission per minute. During this time period, HC911 dispatched 243,140 incidents, which equals 1 incident dispatched every 2 minutes. Wireless calls accounted for 80% of all 911 calls.

Project Lifesaver

Project Lifesaver is an innovative rapid response program aiding victims and families suffering from Alzheimer's disease and related disorders such as Downs Syndrome and Autism. Clients that are enrolled in the Project Lifesaver program wear a personalized wristband that emits a tracking signal.

The main goal of Project Lifesaver is to locate and rescue missing persons. The Project Lifesaver International Headquarters has established partnerships with many local law enforcement agencies like Horry County to help save money and time for taxpayers, in addition to partnerships that strengthen awareness of their technologies and services.

Project Lifesaver is a national project that was originally established in 1999 by the Chesapeake, Virginia Sheriff's Office and the 43rd Virginia Search and Rescue Company. The program is now in over 40 states and Canada. Horry County is the first county to become a certified Project Lifesaver agency in South Carolina.

Home Health Hospice Agencies

Local health hospice agencies should send vital information for patients and for first responders. Please use our editable pdf form to provide our emergency crews with valuable information. Special Needs Form

911 Dos and Don’ts

  • Do: Call or text 911 for emergencies only. Use 911 to stop a crime, save a life, or report a fire.
  • Do: Text 911 when you’re unable to call.
  • Do: Call our Non-Emergency line (843-248-1520) to report a crime not currently in progress, make an animal or noise complaint, or to ask about trash/litter control".
  • Don’t: Call or text 911 to report your power is out. Call your utility company.
  • “Don’t: Call or Text 911 as a prank. Prank-calling/texting is illegal.”

Department Well

Department Head
Renee Hardwick
Contact
Phone: (843) 915-5100
Fax: (843) 915-6100
Mailing Address
103 Elm Street
Conway, SC 29526
Physical Address
103 Elm Street
Conway, SC 29526
Office Hours
8:00 AM - 5:00 PM
Monday through Friday

Phone Numbers

Administrative Line: 
Monday-Friday 8 A.M.-5 P.M.
843-915-5100

Non Emergency Dispatch Line:
24/7
843-248-1520

Emergencies:
24/7
Dial 9-1-1

 

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