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Horry County News and Announcements

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Disaster Recovery Centers to Remain Open Over the Weekend

 

Conway, South Carolina – FEMA representatives remain in Horry County to assist those individuals who have sustained a loss (major or minor) from the flash floods as well as the ongoing flooding issues. FEMA is urging people who have not already registered for assistance to call 800-621-3362 and FEMA field inspectors will be sent to those properties to do a damage assessment within 2-10 days. FEMA officials say you don’t have to wait for an inspector to begin clean-up though. FEMA field inspectors will carry proper credentials (IDs) so they can be easily identified. Any questions relating to the authenticity of a FEMA representative, can call Horry County Emergency Management for verification at (843) 915-5150.
 
FEMA has also opened two Disaster Recovery Centers (DRC) to assist those who have sustained a loss during the floods. The DRCs are located in the following locations:

  • North Strand Recreation Center, 120 Highway 57 South, Little River
  • South Strand Recreation Center, 9650 Scipio Lane, Myrtle Beach 

These DRCs will be open seven days a week from 8 a.m. until 7 p.m. and will be staffed by personnel able to assist Horry County citizens with: answers to questions, referrals to agencies that may be able to provide further assistance, housing assistance and rental information, crisis counseling, disaster related legal services, disaster related unemployment, assistance through the Small Business Administration, status of applications being processed by FEMA, and other valuable services. FEMA also encourages people to document, document and document. The more photos and information you can provide, the better. Also keep a record of your receipts if you have to go out and buy supplies for cleaning or repairs.
 
Some disaster survivors affected by the severe storms and flooding in South Carolina may receive a letter from the Federal Emergency Management Agency (FEMA) saying they are ineligible for disaster assistance.
 
If that happens, do not be alarmed or discouraged. It may mean that FEMA does not have all the information needed to make a decision regarding an applicant’s disaster assistance.
 
Several reasons exist for why flood survivors receive ineligibility determination letters and yet may be eligible for assistance. For example, the applicant may still need to: 

  • Return insurance information;
  • Provide information to prove occupancy or ownership of the damaged property;
  • Fill out all necessary paperwork; or
  • Complete and return the U.S. Small Business Administration loan application.     

Applicants with insurance should contact their insurance company and ask for a settlement letter detailing exactly what is covered under their claim. They should mail insurance settlement information to FEMA – Individuals & Households Program, National Processing Service Center, P.O. Box 10055, Hyattsville, MD 20782-7055. 
 
Flood survivors have up to 12 months from the date they registered with FEMA to submit insurance information for review. FEMA cannot provide money to individuals or households for losses already covered by insurance. 
 
FEMA reminds applicants to return the completed SBA loan application even if they choose to decline the loan. Completing the loan application is a necessary step if applicants are to be considered for some other forms of disaster assistance.
 
Applicants who wish to appeal a decision may do so in writing within 60 days from the date the ineligibility letter was received. Guidelines for appeals can be found in the Applicant’s Handbook sent to everyone who registered with FEMA. 
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Ineligibility Letters
 
Flood survivors who need to update their application information or have any questions about disaster assistance can call the FEMA Helpline at 800-621-3362.  Phone lines are open from 7 a.m. to 10 p.m. Eastern time, seven days a week until further notice. Individuals with hearing difficulties can use the TTY number, 800-462-7585. Applicants may also register online at with any computer, smartphone or tablet at www.DisasterAssistance.gov. Follow the link to “apply online for federal assistance.” Survivors may also choose to visit a Horry County Disaster Recovery Center (DRC).



Horry County Discusses Recovery Efforts at Press Conference

Conway, South Carolina – Horry County Emergency Management held a press conference this morning regarding the current flood efforts and ongoing local recovery efforts.  The Waccamaw River is currently at 15.5 ft. (11 ft. is flood stage), which has receded from 16.1 ft. from October 11.  The river is forecasted to remain at major flood stage until October 19, which is projected to be at 14 ft. Those properties along the Waccamaw River and near the Intracoastal Waterway in the Socastee area will continue to see flooding for a couple of more weeks. 

In order to assist these residents, Horry County will remain at Operating Condition (OPCON) 2. OPCON 2 means that the flooding continues to pose a serious threat to Horry County, but the situation is stabilizing.

The Horry County Emergency Operations Center remains activated 24 hours a day.  The Horry County Police continue to staff the 14 security checkpoints along the Waccamaw River and in the Socastee area around the clock.  These checkpoints are there to provide support for the residents in those flooded areas, provide information and assistance, and security for their properties. In addition, The South Carolina Department of Natural Resources and the Horry County Police will continue to provide boat patrols along the Waccamaw River and Intracoastal Waterway. 

FEMA representatives are in Horry County to assist those individuals who have sustained a loss from the flash floods as well as the ongoing flooding issues. FEMA is urging people who have not already registered for assistance to call 800-621-3362 and FEMA field inspectors may be sent to those properties to do a damage assessment. FEMA field inspectors will carry proper credentials (IDs) so they can be easily identified. Any questions relating to the authenticity of a FEMA representative, can call Horry County Emergency Management for verification at (843) 915-5150.

FEMA has also opened two Disaster Recovery Centers (DRC) to assist those who have sustained a loss during the floods. The DRCs are located in the following locations:

  • North Strand Recreation Center, 120 Highway 57 South, Little River
  • South Strand Recreation Center, 9650 Scipio Lane, Myrtle Beach 

These DRCs will be open seven days a week from 8 a.m. until 7 p.m. and will be staffed by personnel able to assist Horry County citizens with: answers to questions, referrals to agencies that may be able to provide further assistance, housing assistance and rental information, crisis counseling, disaster related legal services, disaster related unemployment, assistance through the Small Business Administration, status of applications being processed by FEMA, and other valuable services. FEMA also encourages people to document, document and document. The more photos and information you can provide, the better. 

Some disaster survivors affected by the severe storms and flooding in South Carolina may receive a letter from the Federal Emergency Management Agency (FEMA) saying they are ineligible for disaster assistance.

If that happens, do not be alarmed or discouraged. It may mean that FEMA does not have all the information needed to make a decision regarding an applicant’s disaster assistance.

Several reasons exist for why flood survivors receive ineligibility determination letters and yet may be eligible for assistance. For example, the applicant may still need to:

  • Return insurance information;
  • Provide information to prove occupancy or ownership of the damaged property;
  • Fill out all necessary paperwork; or
  • Complete and return the U.S. Small Business Administration loan application.    

Applicants with insurance should contact their insurance company and ask for a settlement letter detailing exactly what is covered under their claim. They should mail insurance settlement information to FEMA – Individuals & Households Program, National Processing Service Center, P.O. Box 10055, Hyattsville, MD 20782-7055. 

Flood survivors have up to 12 months from the date they registered with FEMA to submit insurance information for review. FEMA cannot provide money to individuals or households for losses already covered by insurance. 

FEMA reminds applicants to return the completed SBA loan application even if they choose to decline the loan. Completing the loan application is a necessary step if applicants are to be considered for some other forms of disaster assistance.

Applicants who wish to appeal a decision may do so in writing within 60 days from the date the ineligibility letter was received. Guidelines for appeals can be found in the Applicant’s Handbook sent to everyone who registered with FEMA. 

Ineligibility Letters

Flood survivors who need to update their application information or have any questions about disaster assistance can call the FEMA Helpline at 800-621-3362.  Phone lines are open from 7 a.m. to 10 p.m. Eastern time, seven days a week until further notice. Individuals with hearing difficulties can use the TTY number, 800-462-7585. Applicants may also register online at with any computer, smartphone or tablet at www.DisasterAssistance.gov. Follow the link to “apply online for federal assistance.” Survivors may also choose to visit a Horry County Disaster Recovery Center (DRC). 

Also, here is link to a list of non-FEMA agencies that may be able to provide flood victims with additional assistance.



FEMA to Open Disaster Recovery Centers

Conway, South Carolina – President Barack Obama has issued a Presidential Disaster Declaration for Horry County, which gives Horry County’s governments and citizens crucial access to federal assistance and assets.  As part of that assistance, the Federal Emergency Management Agency will be opening Disaster Recovery Centers (DRC) in the following locations:

  • North Strand Recreation Center, 120 Highway 57 South, Little River
  • South Strand Recreation Center, 9650 Scipio Lane, Myrtle Beach

These DRCs will be open seven days a week from 8 a.m. until 7 p.m. and will be staffed by personnel able to assist Horry County citizens with: answers to questions, referrals to agencies that may be able to provide further assistance, crisis counseling, disaster related legal services, disaster related unemployment and other valuable services.

Register online by calling 1-800-621-3362 or 1-800-462-7585 (TTY).  If you use 711 or Video Relay Services, call 1-800-621-3362.  Operators are multilingual and calls are answered from 7 a.m. to 10 p.m. Central Standard Time (CDT).  You can also register online at www.disasterassistance.gov or by smart phone or tablet at m.fema.gov (http://m.fema.gov).



People Seeing Aid After Flooding Should be Vigilant of Scammers

South Carolina Severe Flooding
NEWS RELEASE #29
For Immediate Release
Contact: Derrec Becker | Phone: 803-737-8500 | Social: @SCEMD
 
People Seeking Aid after Flooding Should be Vigilant of Scammers
 
Columbia, South Carolina- (Tuesday, October 13, 2015, 3:00 p.m.) -- Local, state and federal disaster recovery officials are advising residents who seek assistance after flooding to be vigilant of individuals, companies or organizations who’s intent is to scam. After a disaster is a prime opportunity for scammers to take advantage of those in need.  

The following is suggested to avoid problems:

Research the Business:  Check with the South Carolina Department of Consumer Affairs at the telephone number listed below or the Better Business Bureau at the telephone number listed in your local telephone books to make sure the firm has no outstanding consumer complaints filed against it. 
Get a Written Estimate:  Be sure to obtain a written estimate for the job and read the fine print.  Compare the services and prices of several reputable contractors before making a final decision.  Deal locally if possible. 
Ask for References:  Call former customers who had similar work done to see if they were satisfied with the job. 
Proof of Insurance:  Make sure the contractor carries general liability insurance and workers’ compensation.  If the contractor is not insured, the homeowner may be liable for accidents that occur on the property or to the house/building. 
Use Licensed Contractors:   If possible, use licensed contractors, ones with a permanent street address and who are listed in their local telephone directory. Check to ensure they are licensed with the Department of Labor Licensing and Regulation. In natural disasters, LLR will offer an “Emergency Construction Registration” to out-of-state licensed contractors that is valid only during the state of emergency.  
Obtain a Contract:  A complete contract will state the tasks to be performed and all associated costs.  Never sign a blank contract or one with blank spaces.  Make sure the agreement states who will apply for the necessary permits or licenses.  Have a lawyer review the contract if substantial costs are involved.   
Written Guarantees:  Ask for a written guarantee stating who is responsible for equipment and materials. 
Pay by Check:  If possible, avoid on-the-spot cash payments; the safest route is to write a check made out to a contracting agency.  Federal law requires a three-day “cooling off” period for unsolicited door-to-door sales of more than $25. 
Canceling a Contract:  Canceling a contract should be done within three business days of signing.  Be sure to follow the agreements stated in the cancellation clauses and send the notification by registered mail. 
Have Work Inspected:  If excavation work is being performed (e.g., sewers or basement walls) make sure a qualified inspector inspects the work before it is hidden from view to avoid similar problems in the future.
 
Individuals who are a victim of scams or who witness scamming activities should report these incidents to South Carolina Department of Consumer Affairs at (803) 734-4200 or toll free within South Carolina at 1-800-922-1594.

For more ways to report and prevent scams visit www.consumer.sc.gov.
 



Horry County EMD Holds Press Conference

Conway, South Carolina – Horry County Emergency Management will hold a press conference on Wednesday, October 14, at 10 a.m. in the Horry County Emergency Operations Center, located in the ML Brown Public Safety Building at 2560 N. Main Street in Conway.

The press conference will discuss FEMA’s presence in Horry County, individual assistance, and the opening of Disaster Recovery Centers.



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