Public news and announcements are brought to you by the Horry County Public Information Office.
On December 10, 2014
in General, Public Safety
Conway, South Carolina - Horry County E911 is excited to announce the implementation of the Medical Priority Dispatch System™ (MPDS®), which will go “live on December 16, to better serve the citizens of Horry County in emergency situations.
Dispatchers using the newly implemented protocol system:
Implementing the Medical protocol enables dispatchers to accurately assess each emergency situation and send the best response possible while safeguarding valuable and limited emergency services resources and increasing safety for both citizens and responders. One key benefit Horry County E911 will now provide is a constant stream of crucial and updated scene information to field responders en route. This information will better prepare responders to give precise assistance when they arrive at the scene.
According to Fred Crosby, Chief of Horry County Fire Rescue, “Priority Dispatch allows us to ensure that the citizens get the right help at the right time and will improve our efficiency greatly. The implementation of this program is a huge leap forward in our capabilities and we are thankful that the 9-1-1 department has taken this step.”
The Priority Dispatch System™ (PDS™) includes ProQA® software and/or card sets, a three-day certification training course for emergency dispatchers, and continual quality improvement (QI) benchmarks and training. All dispatchers who work on the new system are certified by the National Academies of Emergency Dispatch® (NAED™) and must recertify every two years, completing 24 hours of continuing dispatch education (CDE) and passing all requirements for NAED recertification.
Proactive quality improvement (QI) benchmarks are an important part of the newly implemented Priority Dispatch System. Use of the PDS allows communications centers to assess the quality of the care they are providing their communities, allowing them to make positive adjustments to training and staff in response to these assessments.
The constantly evolving Priority Dispatch System (PDS) will help provide the highest standard of care to the community, allowing Emergency Medical Dispatchers to better manage limited resources and increase the accuracy and efficiency of the dispatching process.
“The Priority Dispatch System will allow us to constantly improve our delivery of service to the citizens, visitors and emergency responders in Horry County. We look forward to providing the highest level of service to our community,” noted Toni Bessent, E911 Director.
Horry County E911 dispatches all emergency ambulances in the county from its center in Conway. It is staffed by 51 telecommunicators and nine support personnel. Over 210,000 911 calls were received last year.
As this system of protocol implementation, training, and quality improvement is set into place, you can be confident that Horry County E911 is earning the public’s trust with every call and is your best possible source of help during times of medical emergency.
For this story and Horry County E911
Contact: Toni Bessent, Director Horry County E911
For the National Academies of Emergency Dispatch
Contact: Kris Berg
Phone: 800-960-6236 ext. 116
For Priority Dispatch products, training, and services
Contact: Adam Hinckley
Phone: 800-363-9127 ext. 132
On September 17, 2013
in County News, Public Safety
Randy Webster, Horry County’s Emergency Management Director, cautioned that such systems are only as good as the telephone database supporting them. “Although the system houses a database populated from multiple sources, if your phone number is not in the database, you will not be called,” stated Webster. The CodeRED system gives individuals and businesses the ability to add their own phone numbers directly to the system’s telephone database. The system allows you to enter as many phone numbers as you need for other family members or employees at your business by re-entering your information. The system also allows you to enter email addresses as the emergency notification can be broadcasted by phone, text or email.
To ensure no one is omitted, Webster urges all individuals and businesses to log onto Horry County’s website and follow the link to the “CodeRED Residential and Business Data Collection” page. Your contact information will remain private and will only be used for emergency notifications. Those without internet access may call the Horry County Public Information Office at (843) 915-5390, Monday through Friday, 8 a.m. to 5 p.m. to give their information over the phone to be added to the CodeRED system. Required information includes first and last name, street address (physical address, no P.O. Boxes), city, state, zip code, primary phone number (if a cell phone number is used, you will need the name of your cell phone provider) and additional phone numbers are optional.
Again, no one should automatically assume his or her phone number is included. All businesses should register, as well as all individuals who have unlisted phone numbers, who have changed their phone number or address within the last year, and who use a cellular phone as their primary home phone. Since the system is a geographical based notification system, street addresses are needed to select which phone numbers will receive emergency notification calls in any given situation.
Horry County will conduct an “All Call” validation test beginning at 10 a.m. on Monday, September 23. Numbers that are registered in the system will get a call from Horry County, which will be a test of the CodeRED emergency system. The “All Call” will scrub the database of numbers that cannot be confirmed as valid and will be removed from the system. This will create a cleaner list resulting in more connected calls and less network congestion when a real emergency happens.
Other CodeRED features:
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