Public news and announcements are brought to you by the Horry County Public Information Office.
Conway, South Carolina – A mobile FEMA Disaster Recovery Center (DRC) has begun operations in the parking lot of the Horry County Government & Justice Center located at 1301 Second Avenue in Conway. The unit will be in place seven days a week from 8 a.m. to 7 p.m. to assist individuals in the Conway area who have sustained a loss (major or minor) from the flash floods as well as the ongoing flooding issues. FEMA is urging people who have not already registered for assistance to call 800-621-3362 and FEMA field inspectors will be sent to those properties to do a damage assessment within 2-10 days. FEMA officials want everyone to know that they don’t have to wait for an inspector to begin clean up. FEMA field inspectors will carry proper credentials (IDs) so they can be easily identified. Any questions relating to the authenticity of a FEMA representative, can call Horry County Emergency Management for verification at (843) 915-5150.
The other two FEMA DRC locations are still in operation in the following locations:
These DRCs are open seven days a week from 8 a.m. until 7 p.m. and are staffed by personnel able to assist Horry County citizens with: answers to questions, referrals to agencies that may be able to provide further assistance, housing assistance and rental information, crisis counseling, disaster related legal services, disaster related unemployment, assistance through the Small Business Administration, status of applications being processed by FEMA, and other valuable services. FEMA also encourages people to document, document and document. The more photos and information you can provide, the better. Also keep a record of your receipts if you have to go out and buy supplies for cleaning or repairs.
Some disaster survivors affected by the severe storms and flooding in South Carolina may receive a letter from the Federal Emergency Management Agency (FEMA) saying they are ineligible for disaster assistance.
If that happens, do not be alarmed or discouraged. It may mean that FEMA does not have all the information needed to make a decision regarding an applicant’s disaster assistance.
Several reasons exist for why flood survivors receive ineligibility determination letters and yet may be eligible for assistance. For example, the applicant may still need to:
Applicants with insurance should contact their insurance company and ask for a settlement letter detailing exactly what is covered under their claim. They should mail insurance settlement information to FEMA – Individuals & Households Program, National Processing Service Center, P.O. Box 10055, Hyattsville, MD 20782-7055.
Flood survivors have up to 12 months from the date they registered with FEMA to submit insurance information for review. FEMA cannot provide money to individuals or households for losses already covered by insurance.
FEMA reminds applicants to return the completed SBA loan application even if they choose to decline the loan. Completing the loan application is a necessary step if applicants are to be considered for some other forms of disaster assistance.
Applicants who wish to appeal a decision may do so in writing within 60 days from the date the ineligibility letter was received. Guidelines for appeals can be found in the Applicant’s Handbook sent to everyone who registered with FEMA.
Flood survivors who need to update their application information or have any questions about disaster assistance can call the FEMA Helpline at 800-621-3362. Phone lines are open from 7 a.m. to 10 p.m. Eastern time, seven days a week until further notice. Individuals with hearing difficulties can use the TTY number, 800-462-7585. Applicants may also register online at with any computer, smartphone or tablet at www.DisasterAssistance.gov. Follow the link to “apply online for federal assistance.” Survivors may also choose to visit a Horry County Disaster Recovery Center (DRC).
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