News and Announcements

Public news and announcements are brought to you by the Horry County Public Information Office.

Horry County News and Announcements


Local Agencies Go Live with PremierOneā„¢ CAD and Records Management

Conway, South Carolina – Horry County, along with Georgetown County and the City of North Myrtle Beach, are now live with PremierOne™ CAD and records management.

PremierOne™ CAD is the next generation incident and resource management system that’s transforming public safety and dispatch operations. It streamlines the capture, correlation and real-time distribution of mission critical information for improved dispatch decision making and increased responder awareness and safety. It allows dispatchers to handle calls faster, allocate resources more efficiently and coordinate seamlessly with other departments and agencies. “Public safety operations depend on immediate access to the best information available, and PremierOne CAD will effectively serve our community, protect life and preserve property,” stated Toni Bessent, Director of Horry County E911.

Horry County upgraded to this Motorola package from its 2006 version. The old CAD version ran continuous 24 hours a day, seven days a week for 78,400 hours. “We are so pleased with the new system and thank Horry County IT, Horry County Police and Horry County E911 for their diligence and long hours to make this transition seamless,” said Ms. Bessent. “The IT Departments and Dispatch Centers in North Myrtle Beach and Georgetown County worked equally hard to ensure their success with the new system”, she added.

Horry County Announces the Implementation of the Medical Priority Dispatch System

Conway, South Carolina - Horry County E911 is excited to announce the implementation of the Medical Priority Dispatch System™ (MPDS®), which will go “live on December 16, to better serve the citizens of Horry County in emergency situations.

Dispatchers using the newly implemented protocol system:

  • will follow nationally recognized standards
  • give universal, consistent care and service to every caller
  • gather critical emergency call information for responders
  • identify life-threatening situations
  • safely prioritize calls for appropriate and fast response
  • provide “Zero Minute” Dispatch Life Support using Pre-Arrival and Post-Dispatch Instructions

Implementing the Medical protocol enables dispatchers to accurately assess each emergency situation and send the best response possible while safeguarding valuable and limited emergency services resources and increasing safety for both citizens and responders. One key benefit Horry County E911 will now provide is a constant stream of crucial and updated scene information to field responders en route. This information will better prepare responders to give precise assistance when they arrive at the scene. 

According to Fred Crosby, Chief of Horry County Fire Rescue, “Priority Dispatch allows us to ensure that the citizens get the right help at the right time and will improve our efficiency greatly. The implementation of this program is a huge leap forward in our capabilities and we are thankful that the 9-1-1 department has taken this step.”  

The Priority Dispatch System™ (PDS™) includes ProQA® software and/or card sets, a three-day certification training course for emergency dispatchers, and continual quality improvement (QI) benchmarks and training. All dispatchers who work on the new system are certified by the National Academies of Emergency Dispatch® (NAED™) and must recertify every two years, completing 24 hours of continuing dispatch education (CDE) and passing all requirements for NAED recertification.  

Proactive quality improvement (QI) benchmarks are an important part of the newly implemented Priority Dispatch System. Use of the PDS allows communications centers to assess the quality of the care they are providing their communities, allowing them to make positive adjustments to training and staff in response to these assessments.  

The constantly evolving Priority Dispatch System (PDS) will help provide the highest standard of care to the community, allowing Emergency Medical Dispatchers to better manage limited resources and increase the accuracy and efficiency of the dispatching process. 

“The Priority Dispatch System will allow us to constantly improve our delivery of service to the citizens, visitors and emergency responders in Horry County.  We look forward to providing the highest level of service to our community,” noted Toni Bessent, E911 Director. 

Horry County E911 dispatches all emergency ambulances in the county from its center in Conway. It is staffed by 51 telecommunicators and nine support personnel. Over 210,000 911 calls were received last year.  

As this system of protocol implementation, training, and quality improvement is set into place, you can be confident that Horry County E911 is earning the public’s trust with every call and is your best possible source of help during times of medical emergency. 

Contact Information:

For this story and Horry County E911
Contact: Toni Bessent, Director Horry County E911
Phone: 843-915-5100
For the National Academies of Emergency Dispatch
Contact: Kris Berg
Phone: 800-960-6236 ext. 116 
NAED website 

For Priority Dispatch products, training, and services
Contact: Adam Hinckley
Phone: 800-363-9127 ext. 132
PDC website